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@@ -58,7 +58,26 @@ For more details see doc/USAGE.md
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Issues
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-------
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-Create a issue in github, https://github.com/kmpm/nodemcu-uploader/issues
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+When reporting issues please provide operating system (windows, mac, linux etc.),
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+version of this tool `nodemcu-uploader --version` and version of the firmware
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+on you device. If you got the firmware from http://nodemcu-build.com/ please
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+tell if it was the dev or master branch and at what date it was created.
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+
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+As for firmware version I would like to have a dump of the details you get
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+when connected using a terminal to the device at boot time.
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+It would look something like this...
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+```
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+NodeMCU custom build by frightanic.com
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+ branch: master
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+ commit: b580bfe79e6e73020c2bd7cd92a6afe01a8bc867
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+ SSL: false
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+ modules: crypto,file,gpio,http,mdns,mqtt,net,node,tmr,uart,wifi
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+ build built on: 2016-07-29 11:08
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+ powered by Lua 5.1.4 on SDK 1.5.1(e67da894)
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+ ```
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+
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+When you have as much of that as possible,
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+create a issue in github, https://github.com/kmpm/nodemcu-uploader/issues
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